Heartland Office Furniture – Return and Shipping Policy
At Heartland Office Furniture, we are committed to providing quality products and creating an easy and enjoyable shopping experience. We are with you from the moment you order to receive the goods, and for the satisfaction of our customers, we have established return and shipping policies that you can read below.
Return Policy
Want to return your purchase? You may return purchased items within 30 days of delivery, provided that the item is new, unused, and in its original packaging. To initiate this process, simply contact us and obtain a Return Authorization (RA) number, and include it on the outer packaging
- Please note that a 25% restocking fee will be applied to all returned items.
- Return shipping costs are the responsibility of the customer, unless the item is damaged or defective upon delivery.
Non-Returnable Items
Some items are not eligible for return:
- Custom or Made-to-Order Furniture
- Assembled or Used Furniture
- Auction or Final Sale Items
- Items damaged due to improper assembly or misuse
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery so that the issue can be resolved promptly. It is important to inspect the item upon receipt so that we can coordinate with the shipping carrier promptly.
Shipping Policy
Standard Delivery
Most in-stock items will ship within 3-7 business days. You will be notified of the approximate delivery date when you place your order.
Large Items and Freight
Larger items will be shipped via freight and will be delivered curbside. This means that the driver will bring the goods to the curb in front of your home or office, and the customer is responsible for transporting them inside.
Please inspect the goods upon delivery and report any damage or defects to Heartland Office Furniture Company within 48 hours so that we can coordinate with the carrier promptly.
